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  • What can I expect at Santa's House Express 2023?
    Your journey begins once you enter the gates of Palmerstown House Estate and marvel at the breathtaking views and twinkly lights! Guests will make their way into the Golf Clubhouse for check-in, Santa’s friendly helpers will be on hand to ensure you have everything you need before your trip to Santa's Magical Manor. The excitement builds as you enter the departure lounge and prepare to hop on-board the train for a magical journey to Santa’s Manor. A warm welcome awaits you from Santa’s Elves and friends at Santa’s beautiful country Manor. Next up it’s time to meet the wonderful Mrs Claus, who is busy in the kitchen prepping her famous Christmas cookies and will have some samples for all the children to enjoy, the adults will enjoy some complimentary winter warmers here too! Then it’s time for the all-important meeting with the main man himself, who will spend some time chatting to each family individually and snap some photos together. Each child will receive a new cuddly, sustainable gift from Santa to treasure forever! After you have told Santa all your Christmas wishes, the train will take you back to spend some time at the Winter Wonderland Village and Festive Funfair. For those who make the trip to Santa’s House Express every year, you’ll be delighted to hear that the funfair is back and better than ever before with all new rides and 2 tokens included for each child. Guests can purchase delicious festive treats like our famous hot chocolate, or a selection of hot food and drinks from our vendors. There will be lot’s of photo opportunities along the way including the optional souvenir printed photo on Santa’s Sleigh so that you can treasure the memories forever.
  • Will we get to meet Santa in his Manor House this year?
    Yes - each family will meet Santa individually in his reading room after they’ve taken the train up to his Manor. Santa will spend some time chatting and will give a special gift to each child. You are welcome to take your own photos with Santa.
  • How long does the experience last?
    Guests can expect to spend about 90 minutes on site, including one hour for the train journey and visit to Santa’s Manor. Guests can spend as long as they like in the Winter Wonderland village where they can enjoy the festive funfair or some food from the vendors.
  • What do I need to bring / when should I arrive?
    The time you book is the start time of your experience not the time of your visit to Santa. Please aim to be at the venue 15 minutes before your experience start time and allow for traffic delays. Please bring your barcoded ticket for scanning by our team on entry. This can be shown on your phone, printing is not necessary. Dress appropriately for winter weather, you will be outdoors for some of the experience. Christmas jumpers are encouraged, and of course don’t forget your Christmas spirit!
  • Will Children receive a gift?
    Yes, introducing the new gift from Santa this year (included in all children and infant tickets) our loveable, huggable Husky! Each child will receive this premium beautiful gift from Santa, carefully made from fully recycled materials in his Toy Factory. This is a new sustainable gift that kids can cherish as their trusty companion for years to come! Please note gifts are not meant to represent any particular ticket value, or indicate the type of gifts our little guests can expect on Christmas morning. The ticket price includes the entire experience and gifts are only a small part of this. Our Husky gifts are deemed suitable for children of the most receptive Santa visiting age. They are suitable from birth.
  • Will the funfair return this year?
    Yes - when you arrive at our Winter Wonderland after visiting Santa in his Manor you will find the funfair. Each child ticket comes with 2 tokens = 2 funfair rides. There will be all new festive themed funfair rides this year. Guests can purchase extra tokens for the funfair on the day.
  • Is this event different by day and by night?
    A lot of our experience is the same by-day and by-night, but we do have beautiful lighting and projections which can truly be appreciated from 4pm onwards. During the day our beautiful country estate and sets can be seen more clearly, both are magical!
  • Are there discounts available for carers/groups with special needs?
    Yes – visitors with special needs may admit one accompanying carer free of charge. Carers must contact us in advance to arrange a ticket. Relevant ID / documentation, such as an IAA Autism ID card, or an associated membership card is required. Please get in touch with us directly if there are any specific special needs or requests and we will do our best to accommodate all.
  • Do you have any sensory friendly times?
    Yes we currently have sensory friendly sessions available on November 25th from 9am-10am and will add more with demand, during which the music will be played at a lower level and staff will take extra care in ensuring any additional needs are met. These sessions will be visible and highlighted in green on our booking system on the days they are available. Please feel free to reach out to us directly if there is anything you are concerned about in advance of your booking.
  • Is the event wheelchair friendly?
    Yes it is, we can accommodate wheelchair users on our trains and in the manor, we do require prior notice to ensure the best possible experience. Some small amendments to our planned event will be made to facilitate wheelchair access in the best way possible.
  • How do I book a carer ticket?
    ​​​​​​​Visitors with special needs may admit one accompanying carer free of charge. All carers MUST be booked into our system prior to arrival via our customer service team. Please contact our dedicated customer service agents at to arrange a carer's ticket.
  • Can I take photos?
    Yes we encourage you to bring your phones / cameras to capture the meet with Santa himself & other parts of the experience. Guests will also have the opportunity to purchase a professional printed souvenir photo on Santa’s sleigh. This can be purchased in advance with your tickets or on the day of your visit at the event. Please note there is no video professional photo taking or video recording equipment permitted at any time.
  • What price are tickets?
    Off-peak times: Adult Tickets: €22.00 Child Tickets: (13 months – 12 years) €28.50 Infants (under 13 months) €12.00 Standard times: Adult Tickets: €24.00 Child Tickets: (13 months – 12 years) €32.50 Infants (under 13 months) €14.00 Peak times: Adult Tickets: €26.00 Child Tickets: (13 months – 12 years) €36.50 Infants (under 13 months) €16.00 All prices are excluding booking fee (€2.45 per ticket)
  • Pricing 2023
    Follow Fox Events offering year extraordinary year round immersive experiences for all the family, Unfortunately with rising costs affecting all aspects of our business we have had to increase our pricing for 2023. This includes increases in the VAT rate from 9-13.5 %, Staff costs and service contractors to name a few. We acknowledge this issue has been ongoing for a number of years however with the covid-19 pandemic we made the decision to absorb these until now in order to keep the magic alive. This pattern is no longer sustainable and regretfully we have had to pass these on to our loyal customers for the 2023 season. We appreciate rising costs may also be affecting you and as such we have introduced a 3-tier pricing system, meaning lower prices for off peak times to ensure our experience is accessible to all. Our aim still is to provide a fantastic experience for all the family with memories to last a lifetime.
  • Why is there a booking fee added?
    There are charges passed on to us for secure payment transaction services to process credit/debit card transactions, also for the installation and maintenance of ticketing systems and all other costs associated with secure online bookings. Please note that refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator
  • How can I amend my booking?
    If you think you may need to change your booking date or time, please ensure you create an account at the time of booking. You can change your booking, up to 96 hours before your scheduled visit. There will be a €10 admin charge per booking to change your ticket to another date/time. To access your account and make any changes to your booking please see here: Unfortunatley it is not possible to facility booking changes within 96 hours of your booked time. Tickets are non-refundable but are transferrable to other guests.
  • How do I add more guests to my booking?
    Please purchase the extra tickets for the same date/time as the booking you already have. Simply bring the two booking references with you on the day and you can all go together as one group.
  • Can I cancel my booking?
    No, unfortunately tickets are non-refundable but they are transferable to friends and family.
  • I can't find my e-ticket / confirmation email?
    Tickets are sent automatically from our ticketing system when you complete an order. It will show up in your inbox from Santa's House Express vis an email address Sometimes this can go into spam / junk folders so please check there first if you have not received. You can email us at if you are still having trouble locating your email. You must show this email on arrival and present the barcode for scanning (we recommend you turn your brightness up and have dark-mode off on your phone for ease)
  • Where is Santa's House Express?
    We are located on the grounds of Palmerstown House Estate, Johnstown, Kill, Co Kildare. Eircode: W91 FK10 See our 'Contact us' Page for a map with link to directions. We are located: 2 minutes from the Naas Ball 15 minutes from the Newlands Cross / M50 Red Cow Junction 45 minutes from Dublin City Centre
  • Where to stay nearby?
    We have some lovely hotels near our event! See links below: Kilashee Hotel Naas -16 minute drive Lawlors Hotel Naas- 10 minute drive Click the link below for an exclusive discount for Santas House Express visitors Westgrove Hotel Clane- 15 minute drive Our guests can enjoy a 10% discount on their Bed and Breakfast rates, use code SANTA10 on their website to avail.
  • Is it possible to stay overnight?
    No, unfortunately, overnight stays are not available to purchase. Palmerstown House is a private Manor and not a typical Hotel. We arrange a limited number of overnight stays for a small number of prize winners only each year.
  • Will there be food / drinks available to purchase?
    Yes our 'Winter Wonderland' is situated just outisde the clubhouse next to the funfair. It will host plenty of food stalls providing hot drinks and food by our partner vendors. A hot chocolate is a must! You can also pre-book A La Carte dining indoors at Sindon's Bar & Restaurant in Palmerstown Golf Club, email to book.
  • Are buggies allowed?
    There is no capacity on the train to take buggies up to the Manor House, and for health & safety reasons it is not possible to walk on the roads. We would advise you to leave them in your car, as we cannot accept responsibility for any personal property left on the premises. When the train drops you back, you can then get your buggies from your car and you may bring them into the Winter Wonderland Village and Funfair area.
  • What age group is the funfair for?
    We focus on having rides suitable for children of most receptive Santa visiting age (toddlers up until age 10 - 12)
  • Feedback
    Thankfully the majority of our customer experiences are very positive. However, we welcome all types of feedback – we strive to be the best we can be, but we may make mistakes, we are human too. We are here to listen to you to better ourselves and try to create the best possible experience. We would expect and appreciate you giving us the opportunity to do so. Please contact us directly should you have any issues. Remember people can have varying opinions and expectations. We encourage guests to take time to read our FAQs before their visit. Please note: We do not expect to agree with all comments. We will listen and take your feedback on board – this is how we learn. We encourage all feedback once it is balanced, constructive and fair. We cannot accept rude or personal comments or those of a defamatory nature. The best way to send feedback is to email it to We kindly ask for your patience during our busiest times.
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