Your journey begins once you enter the gates of Palmerstown House Estate and marvel at the breathtaking views and twinkly lights! Guests will make their way under the stairs into the Golf Clubhouse for check-in, Santa’s friendly helpers will be on hand to ensure you have everything you need before your trip to Santa's Magical Manor. The excitement builds as you enter the departure lounge and prepare to hop on-board the train for a magical journey to Santa’s Manor. Enjoy meeting the elves before you go and look out for our 'grouchy' guest in The Ice Cave. He's mean, he's green and very mischievous!

A warm welcome awaits you from Santa’s Elves and friends at Santa’s beautiful country Manor. Next up it’s time to meet the wonderful Mrs Claus, who is busy in the kitchen prepping her famous Christmas cookies and will have some samples for all the children to enjoy, while she tells you a story! Then it’s time for the all-important meeting with the main man himself, who will spend some time chatting to each family individually and snap some photos together. Each child will receive a new cuddly, sustainable gift from Santa to treasure forever!

After you have visited Santa, the train will take you back to spend some time at the Winter Wonderland Village and Festive Funfair. Make a wish on our magical Wishing Tree. For those who make the trip to Santa’s House Express every year, you’ll be delighted to hear that the funfair is back and better than ever before with all new rides and 2 tokens included for each child. Guests can purchase delicious festive treats or a selection of hot food and drinks from our vendors.

There will be lots of photo opportunities along the way including the optional souvenir printed photo on Santa’s Sleigh so that you can treasure the memories forever.

Yes - each family will meet Santa individually in his reading room after they’ve taken the train up to his Manor. Santa will spend some time chatting and will give a special gift to each child. You are welcome to take your own photos with Santa.

Guests can expect to spend about 90 minutes on site, including the train journey and visit to Santa’s Manor. Guests can spend as long as they like in the Winter Wonderland village where they can enjoy the festive funfair or some food from the vendors.

The time you book is the start time of your experience not the time of your visit to Santa. Please aim to be at the venue 15 minutes before your experience start time and allow for traffic delays. Please bring your QR barcoded ticket for scanning by our team on entry. This can be shown on your phone, printing is not necessary. Dress appropriately for winter weather, you will be outdoors for some of the experience. Christmas jumpers are encouraged, and of course don’t forget your Christmas spirit!

Each child will receive a premium gift from Santa, a soft cuddly collectable, that has been carefully made in his Toy Factory.

Every child and infant will receive the same gift. This is a sustainable gift that kids can cherish as their trusty companion for years to come!

Please note gifts are not meant to represent any particular ticket value, or indicate the type of gifts our little guests can expect on Christmas morning.

The ticket price includes the entire experience and gifts are only a small part of this.

Our cuddly gifts are deemed suitable for children of the most receptive Santa visiting age. They are suitable from birth. Our gifts are eco-friendly and made from fully recycled materials.

If any guest would like to receive the gift from Santa, simply book a Child's ticket for this person, and they will receive the present from Santa on the day.

Take a look at our adorable 2023 and 2024 toys above, Snowy the husky pup and Koda the polar bear cub!

Yes - when you arrive at our Winter Wonderland after visiting Santa in his Manor you will find the funfair. Each child ticket comes with 2 tokens = 2 funfair rides. Guests can purchase extra tokens for the funfair on the day.

A lot of our experience is the same by-day and by-night, but we do have beautiful lighting and projections which can truly be appreciated from 4pm onwards. During the day our beautiful country estate and sets can be seen more clearly, both are magical!

Visitors with special needs may admit one accompanying carer free of charge . All carers must select a carer request at booking stage, please note this is not a confirmed ticket, you will need to bring relevant ID or documentation, such as an associated membership card or anything that shows proof that you are the carer for the guest in order to gain entry on the day.

Please note there are limited free carer tickets available at specific sessions. Do get in touch with us directly if there are any specific special needs or requests and we will do our best to accommodate all.

Yes we do offer sensory friendly sessions during which the music will be played at a lower level and staff will take extra care in ensuring any additional needs are met. These sessions will be visible and highlighted on our booking system on the days they are available. Please feel free to reach out to us directly if there is anything you are concerned about in advance of your booking.

Yes we can accommodate wheelchair users throughout the experience - we do require prior notice to ensure the best possible experience.

Our trains have limited capacity therefore guests to are required to book a wheelchair pass (free) on our booking system as part of their order, this will ensure a wheelchair spot on the train. Sessions will show up as unavailable where the wheelchair capacity on the train has already been filled up. If this happens, please try the next available time slot.

Some small amendments to our planned event will be made to facilitate wheelchair access in the best way possible. If you have any queries in relation to this, please do email tickets@santashouseexpress.ie

Yes we encourage you to bring your phones / cameras to capture the meet with Santa himself & other parts of the experience.

Guests will also have the opportunity to purchase a professional printed souvenir photo on Santa’s sleigh. This can be purchased in advance with your tickets or on the day of your visit at the event.

Please note there is no video professional photo taking or video recording equipment permitted at any time.