Santa’s House Express at Palmerstown House Estate -Terms & Conditions 2018:
By purchasing a ticket for Santa’s House Express, you & your guests expressly agree to be bound by these Terms & conditions. We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on our website.
(A) Santa’s House Express Purchase & Ticketing Policy:
Tickets must be booked through our website www.santashouseexpress.ie.
Ticket prices are as follows: (1) Babies – under 12 months: €12 (2) Children – from 13 months up to 12 years: €21. (3) Adults – over 12 years: €15.
When you pay for your ticket booking online by laser, credit or debit card, you will automatically receive an email by return to the email address you entered. It is therefore important that you enter your email address correctly to receive your tickets.
You must bring your printed booking confirmation / eTicket with you on the day of your event. There will be a reference number unique to you on this Ticket and admittance will not be permitted without the Ticket.
When you arrive to Palmerstown House estate, present your printed Ticket to the elves at Check-in (up to 30 minutes before your Santa experience is due to start) and you will receive your boarding pass for Santa’s express train.
If you miss your allocated time slot, we will endeavor to accommodate you with an alternative slot where possible but please note this is subject to availability so please give yourself plenty of time to arrive, at least 30 minutes before your allocated time which is the time your experience starts, not the time the train departs. Please allow time for traffic delays, weather conditions etc.
Note: All members of a group booked on the same booking/ticket will visit Santa as a group. If you are going along through the experience with another family or group, but would prefer your own family meet with Santa, please make 2 separate bookings for the same time (one for each group wanting a private meet with Santa!).
(B) Ticket amendments:
You can amend your booking by logging in to the manage my booking section: You have the following options to make amendments to your booking: Please note all tickets purchased through our website are transferable to friends and family, but tickets are non-refundable.
(1)Change guests names and details To transfer tickets to family / friends if it no longer suits you to attend, or if you have missed the 96 hour cut off point (see option 2) & need to make a new booking you can transfer old tickets to family / friends. There is no charge for this.
(2)Change your booking to another date and / or time: You can change your booking only ONCE, and only up to 96 hours before your scheduled event time. Please note there is a €5 charge per ticket/guest to change booking date and / or time. After this time there is no option to change your booking or date or time, we would recommend you transfer these tickets to friends / family and purchase tickets at a more suitable time. The full group booking must be changed – it is not possible to partially change bookings.
(3) Add guests to your existing booking: You can only do so if there is still availability at the time you have booked for. As we have a live booking system and tickets can sell out at any time, we highly recommend booking for your whole group together to avoid disappointment at a later stage if your time has sold out.
(4)Tickets are non-refundable. Ticket Refunds / Booking Cancellation: Tickets are non-refundable but are transferrable to friends and family, you can update the booking name, email, children’s names & details in the ‘Manage my booking’ section, (using your login details emailed to you) by clicking ‘edit profile’.
We will make every effort to provide to you the event as advertised, but Santa’s House Express reserve the right to make any alterations to this, included changes in dates, time, modifications in programme or provision of alternative facilities where deemed necessary.
This experience is wheelchair accessible – we ask for prior notice when booking so that we can ensure your visit runs as smoothly as possible. If you have not informed us please get in touch with your reference number handy.
Each child must be supervised by & accompanied by an adult at all times.
There will be no room for buggys on the train, so we ask that these are left in your car. Palmerstown House cannot take responsibility for any property left on the premises.
Babies & Child ticket holders will receive a gift from Santa, These gifts are age appropriate. They are not meant to represent any particular ticket value, or indicate the type of gifts our little guests can expect on Christmas morning. Ticket prices include the entire experience and gifts are only a small part of this.
The use of video recording equipment is not allowed. You are welcome to bring your own camera to take photos of your visit but the photographing of other children is strictly forbidden.
The management reserves the right of entry.
(D) Overruns and time delays:
While every effort is made and while the management take great pride in delivering the most pleasant and efficient experience to all guests, some delays can be experienced. We will endeavour to keep this to an absolute minimum and entertainment and activities of interest will be provided in case of such developments. Delays will be rectified as soon as possible but Santa’s House Express requests that all parents appreciate that some delays may happen, and although unfortunate, are unavoidable. In these circumstances, we appreciate your co-operation and patience.
(E) Santa’s House Express Cancellation Policy:
The organisers of the event will do everything in their power to ensure the smooth running of the event.
In the unlikely event of something going wrong (breakdowns/technical/mechanical /operational faults/sever weather conditions), we will facilitate, in the best possible manner to deliver the experience as close as possible to the organised time, up to & including rescheduling or cancelling visits.
Cancellation fees may be offered at the discretion of the management but no compensation will be available for any mishap, breakdown of service or cancellation as deemed necessary/unavoidable by the organisers, the customer will not be entitled to any compensation/damages.
The organisers of the event will do everything in their power to ensure the smooth running of the event. In the unlikely event of something going wrong, we will facilitate, in the best possible manner to deliver the experience as close as possible to the organized time up to & including rescheduling or cancelling visits. Cancellation fees may be offered at the discretion of the management but no compensation will be available for any mishap, breakdown of service or cancellation as deemed necessary / unavoidable by the organisers. If some part of the experience is affected, the organisers will accommodate a replacement where possible, but reserve the right to remove promoted elements if & when deemed necessary. For example in the event of a train default, a bus will be provided.
In the event of cancellation due to weather conditions, we will do our best to move your date where & when possible to the most suitable & available slot.
(F) Complaints and Social Media use:
Thankfully the majority of our customer experiences are very positive. However, we welcome all types of feedback – we strive to be the best we can be, but we may make mistakes, we are human too. We are here to listen to you to better ourselves and try to create the best possible Santa experience around. We would expect and appreciate you giving us the opportunity to do so.
Please contact us directly should you have any issues. Remember people can have varying opinions and expectations. Please take time to read our FAQs before your visit.
Please note: We do not expect to agree with all comments. We will listen and take your feedback on board – this is how we learn. We encourage all feedback once it is balanced, constructive and fair. We cannot accept rude or personal comments or those of a defamatory nature.
The best way to send feedback is to email it to firstname.lastname@example.org. We kindly ask for your patience during our busiest times